Today I was at Norland College talking with the wonderful newly-qualified nannies about advanced communication and conflict resolution.
Arabella on her way to support newly-qualified nannies to prevent and resolve conflict
Norland nannies are renowned for their expert training in self-defense and defensive driving. I can attest to the fact that their communication skills are equally deft and proactive!
For lone workers, living in the home of one’s employer, and with caring responsibilities for vulnerable individuals, it’s especially important for employees to feel confident and competent in raising or responding to difficult or uncomfortable topics.
I love how the Norland nannies I meet each year radiate compassion, kindness, professionalism and wisdom – and how they translate that into their interpersonal communication, with a light touch.
I am sure the children and families these newly qualified nannies will work with will benefit hugely from their presence and care.
interpersonalcommunciation conflictresolution communicationskills
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