Conflict resolution training solutions for your organisation
Prevent & Resolve Conflict
Transform your organisation’s dynamics
with tools from the mediator’s toolkit
In-house training to help you and your team
resolve difficulties, relate better and restore wellbeing
The Prevent and Resolve Conflict training course offers a unique system for resolving disputes, improving relationships, and promoting well-being within organisations. Developed by Arabella Tresilian, a seasoned civil and employment mediator specialising in restoring harmony in health, social care, and the workplace, this course provides invaluable insights and practical strategies for effectively managing conflicts and improving interpersonal communication.
|Prevent & Resolve Conflict: Transform your organisation’s dynamics with tools from the mediator’s toolkit
|3 mix-&-match Course Modules
|Module 1 – Prevent & Resolve Conflict: Toolkit Seminar – for all employees/stakeholders (90mins)
Module 2 – Prevent & Resolve Conflict: Bespoke Workshop – for all employees/stakeholders who have participated in a Toolkit Seminar (90mins)
Module 3 – Prevent & Resolve Conflict in the Workplace – a guide for SLT, HR & Line Managers (90mins)
|Arabella Tresilian MAHons PGDipEd (Educational Management & Leadership)
|Discounts available for purchases of multiple modules
|Terms for Training Services are available here: https://arabellatresilian.com/terms/
|Contact me for a quote and to schedule your organisation’s session. You can email me at firstname.lastname@example.org or schedule a 30min Enquiry Call here to discuss your organisations needs.
- Enhanced conflict resolution skills for a harmonious work or service environment
- Improved communication strategies to mitigate misunderstandings and disagreements
- Techniques to apply professionally with colleagues, clients/customers, and in your personal life
- Practical tools for creating assertive and collaborative dialogues
- Negotiation techniques for achieving mutually beneficial outcomes
- Supportive learning environment fostering personal and professional growth
Course Modules – Mix & match according to your organisation’s learning requirements:
Prevent & Resolve Conflict: Toolkit Seminar – for all employees/stakeholders (90mins)
|The 90-minute Toolkit Seminar for all stakeholders, featuring interactive participation alongside lecture-style delivery. Explores the 5 pillars of conflict resolution, equipping delegates with evidence-based tools for enhanced communication. Each attendee receives digital takeaway resources, including Arabella’s Guide to Collaborative Conversations and presentation slides. By the end, participants understand conflict management styles, explore conflict neuropsychology, and develop assertive, solution-focused dialogues.
Seminar Learning Outcomes
Prevent & Resolve Conflict: Bespoke Workshop – for all employees/stakeholders (90mins)
|A fully interactive workshop tailored for all employees and stakeholders, following on from our Toolkit Seminar. Delegates dive into bespoke Scenarios reflecting real-life challenges. Benefit from a pre-course commissioner briefing with Arabella to customise the Scenario to your group’s needs. Delegates gain practical skills to tackle conflicts with colleagues, clients or customers effectively.
Sample Bespoke Workshop Scenarios:
Prevent & Resolve Conflict in the Workplace – a guide for SLT, HR & Line Managers (90mins)
|This module course equips senior leaders, HR professionals, and line managers with actionable strategies for managing workplace conflicts. Learn early resolution protocols to mitigate grievances and tribunals, while fostering an inclusive workplace culture. Benefits from a pre-course commissioner briefing session to tailor the course to your organisation’s needs and context. Option to extend your learning with a confidential Q&A Clinic.
Client testimonials for training
“I have nothing but praise for Arabella – she is engaging, authentic and compassionate and does such a great job of conveying the material in such a clear way.”
Manager, Bath Spa University
“Arabella is an amazing presenter for this course showing empathy and encouragement throughout.” … “I would 100% recommend this course to anyone! Arabella was an incredible teacher, kind, thoughtful and gave everyone space to speak and think.”
Staff, Royal United Hospital
“The sessions were fabulous. We have had great internal feedback here and I couldn’t compliment Arabella highly enough on her professional approach to talking about the subject of mental health. She put our employees at ease… and I am so pleased with how the sessions went.”
HR Manager, Engineering multinational
“Fantastic training, expertly delivered in a gentle and informative, safe way. Would welcome more training with Arabella in the future. Thankyou :)”
Mental Health Support Worker, Bath Mind
“Arabella has significant expertise in the area of communication skills and is a talented speaker.
Our students’ feedback suggests that they enjoy and greatly benefit from the sessions she provides.”
Student Support Manager, University
‘This was a really helpful session and one of my favourites of all time, as Arabella really knows how to get everyone involved and engaged. It was a great one for overall personal and professional development.’
Student (Newly qualified professional)
‘Personally I feel this is an invaluable lecture. She breaks it down really well and provides practical resources and real life scenarios.’
Student (Newly qualified professional)
Past clients for my communication and conflict resolution training include:
Arabella Tresilian brings a wealth of experience and expertise as a civil and employment mediator and trainer. With a compassionate and engaging approach, Arabella ensures that delegates feel empowered to navigate conflicts effectively and foster positive relationships in both professional and personal settings.
- Faculty member at CEDR (Centre for Effective Dispute Resolution) teaching workplace mediation
- Post-Graduate Diploma in Educational Leadership and Management
- Qualified and experienced Mental Health First Aid instructor (now non-practising)
- Founder of Envision Theatre Company, a training organisation for public sector workers
- Founder of Therapeutic Media Company, making films for education and engagement in healthcare
- Experienced teacher/lecturer in secondary and higher education, in UK, Spain and India
|I was honoured to win the Best People Services award at the Bath Life Awards 2022, for the communication, conflict resolution and Mental Health First Aid training work I undertook in my local community during the Covid-19 pandemic, training over 3000 individuals across 140 training sessions.
Get your quote today
Unlock the potential of your team with an in-house Prevent and Resolve Conflict course
and transform your organisation’s dynamics.
Contact me today for a quote and to schedule your organisation’s session.