Communicate with Clarity, Kindness & Authenticity – Even When It’s a Difficult Conversation

Navigating difficult conversations – whether at work, at home, or with clients – can feel overwhelming. That’s why accredited mediator and communication specialist Arabella Tresilian created this easy-to-use Pre-Dialogue Planning Template, based on years of professional mediation and training experience.

Whether you’re preparing for a sensitive meeting, a family discussion, or a difficult conversation about feedback, this one-page template offers a simple but powerful structure for getting clear on what you want to say and how you want to say it.

✅ What you’ll receive:

A downloadable one-page Word document featuring Arabella’s signature #AOFNRROP Protocol, drawn from the internationally respected model of Nonviolent Communication (NVC). It guides you through:

• Appreciative Acknowledgement

• Observations & Feelings

• Needs & Requests

• Repairs, Offers, and even how to say a Positive No

🌱 Developed by an accredited mediator

Arabella has successfully used this tool in training hundreds of professionals across health, care, education and workplace settings. It’s a tried-and-tested approach to help you express yourself in a way that builds connection, not conflict.

💬 Use it for a range of difficult conversations:

• Planning for a difficult conversation with a colleague or manager

• Resolving tension in personal or family relationships

• Preparing to speak up about your needs in a professional setting

• Supporting clients to navigate conflict calmly and constructively

💡 Why it works:

This template helps you:

• Reflect before reacting

• Speak from a place of clarity, not confusion

• Make requests that are respectful, realistic and actionable

• Repair relationships, not rupture them

Ready to speak your truth – kindly? Download the template today and take the first step towards more peaceful and productive conversations.

Need 1:1 help with a difficult conversation ahead? Get in touch here.