Privacy Policy

Last Updated: June 2026

Arabella Tresilian Mediation (“we”, “us”, “our”) operates the website arabellatresilian.com. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Given the highly sensitive and confidential nature of mediation, conflict coaching, and training services, we handle all personal information with the utmost discretion and care.

1. Information We Collect

Non-Personally-Identifying Information: Like most operators, we collect data that web browsers and servers typically make available, such as browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting this is to better understand how visitors use our website.

Personally-Identifying Information: We collect personal information that you voluntarily provide to us when you submit a Mediation Enquiry Form, register for an open course, book a consultation via our scheduling links, or get in touch through our contact details. This information may include your name, email address, phone number, organisation, and any background context you choose to share regarding your dispute or training requirements. We also collect IP addresses for security and operational purposes.

2. Why We Process Your Data (Legal Basis)

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Consent: Where you have given us clear, explicit consent to process your data for a specific purpose (for example, filling out a contact or consultation form, or signing up for updates).

Contract: Where the processing is necessary for a contract or professional agreement we have with you, or because you have asked us to take specific steps before entering into a contract (such as providing a formal price list or mediation proposal).

Legitimate Interests: Where processing is necessary for our legitimate professional interests, including managing enquiries efficiently, ensuring the security of our website, and understanding how visitors interact with our insights, articles, and service pages.

3. How Long We Keep Your Data

We only retain personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, professional indemnity insurance, accounting, or regulatory reporting requirements.

4. Sharing Your Information

We strictly respect the confidential nature of the mediation and coaching professions. We will never sell, rent, or trade your personal information to anyone. We only disclose potentially identifying information to select employees, trusted professional contractors, and affiliated organisations (such as integrated scheduling or secure administration platforms) that need to know that information to process it on our behalf, and who have agreed to strict confidentiality obligations inline with our data standards.

5. Your Rights

As a UK resident, you have the following rights regarding your personal data under data protection law:

  • The right to access the personal data we hold about you.
  • The right to rectification (requesting that we correct any errors or inaccurate details).
  • The right to erasure (the “right to be forgotten”, subject to legal or professional record-keeping exemptions).
  • The right to restrict or object to certain forms of data processing.
  • The right to withdraw consent at any time where processing is based on your consent.

To exercise any of these rights, please contact us directly. You also have the right to lodge a complaint or raise a concern regarding our data handling with the UK supervisory authority, the Information Commissioner’s Office (ICO).

6. Cookies & Analytical Tracking

We use a limited number of cookies to ensure our website functions smoothly and securely. You can control these via our privacy settings bar. Our cookies include:

Essential Cookies: Technical cookies required to remember your privacy preferences, ensure proper layout delivery, and maintain security configurations. These do not track personal data.

Performance & Analytical Cookies: We use Google Analytics to understand how visitors interact with our service descriptions, case studies, and resources. This data is entirely anonymised and is used solely to improve our user experience and refine our online presentation.

Functional Cookies (Third-Party Embeds): Our site may include embedded features or external media players (such as YouTube videos or interactive links). These features may set their own tracking code; you can choose to block or allow these integrations through your consent dashboard.

7. Managing Your Consent

In line with our commitment to transparency and user choice, you have total control over non-essential tracking. You can modify your preferences at any time below. By enabling a category, you allow us to receive anonymised data about your visit or load interactive external elements.

8. Automated Restrictions & AI Scraping

Except as explicitly authorised by us in writing, automated data extraction, web scraping, or the harvesting of text, media, layout structures, or source code from this website for the purpose of training, developing, or testing artificial intelligence (AI) models, large language models (LLMs), or machine learning tools is strictly prohibited. We expressly reserve all copyright protections and rights under applicable UK law, and enforce these limits through technical measures and firewall protocols.

9. Policy Changes

We may change this Privacy Policy from time to time at our sole discretion. We encourage visitors to frequently check this page for any updates. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.