Prevent & resolve conflict

Prevent & Resolve Conflict: Toolkit Seminar

– for all employees/stakeholders (90mins)

The 90-minute Toolkit Seminar for all stakeholders, featuring interactive participation alongside lecture-style delivery. Explores the 5 pillars of conflict resolution, equipping delegates with evidence-based tools for enhanced communication. Each attendee receives digital takeaway resources, including Arabella’s Guide to Collaborative Conversations and presentation slides. By the end, participants understand conflict management styles, explore conflict neuropsychology, and develop assertive, solution-focused dialogues.

Key features:

• Lecture-style session with engaging audience participation, learning my 5 pillars of conflict resolution in the workplace or for any interpersonal context

• Delegates learn a set of evidence-based tools to enhance collaborative communication in their professional and personal lives
• Digital takeaway practice resources are provided for each delegate to help embed learning
  • Arabella’s Guide to Collaborative Conversations
  • Arabella’s Presentation Slides for each delegate

Seminar Learning Outcomes

• Understand different conflict management and communication styles
• Explore the neuropsychology of conflict and miscommunication
• Learn solution-focused approaches to address past and present difficulties
• Develop assertive and collaborative dialogues for professional and personal life
• Master negotiation techniques to achieve win-win outcomes supporting flourishing futures for all parties involved

Prevent & Resolve Conflict: Bespoke Workshop

– for all employees/stakeholders  (90mins)

A fully interactive workshop tailored for all employees and stakeholders, following on from our Toolkit Seminar. Delegates dive into bespoke Scenarios reflecting real-life challenges. Benefit from a pre-course commissioner briefing with Arabella to customise the Scenario to your group’s needs. Delegates gain practical skills to tackle conflicts with colleagues, clients or customers effectively.

Key features:

• Fully interactive workshop, to follow on from the Toolkit Seminar (not available as a stand-alone)
• Delegates learn to apply the Toolkit to a bespoke Scenario tailored to their real-life experiences and challenges.
• A pre-course commissioner briefing session (1h) with Arabella is included in which we co-design the Scenario specific to your audience and context, and tailor audience interaction to your group’s preferences

Sample Bespoke Workshop Scenarios:

• Handling Difficult Conversations with Direct Reports – for line managers
• De-escalating Conflict with Service Users – for frontline staff working with the public
• Successful Work Placements – for undergraduates going into industry experience placements
• Managing Up in Employment – for new graduates entering the workforce for the first time
• Discussing Unwelcome News with Families – for health and social care practitioners
• Agreeing Expectations for Neighbours or Tenant – for housing officers and housing associations

Prevent & Resolve Conflict in the Workplace

– a guide for SLT, HR & Line Managers (90mins)

This module course equips senior leaders, HR professionals, and line managers with actionable strategies for managing workplace conflicts. Learn early resolution protocols to mitigate grievances and tribunals, while fostering an inclusive workplace culture. Benefits from a pre-course commissioner briefing session to tailor the course to your organisation’s needs and context. Option to extend your learning with a confidential Q&A Clinic.

Key features:

• Guidance for senior leaders and HR professionals on acting as conflict managers
• Early resolution protocols to help offset grievances, absences and tribunals

• The role of conflict management in creating an inclusive and DEI-positive workplace
• Support for line managers to feel confident addressing performance and attendance matters
• When to seek external support for resolving certain cases

Additional benefits:

• A pre-course commissioner briefing session (1h) with Arabella is included to discuss your organisation’s contexts and concerns in confidence, and ensure the session is tailored to your requirements
• Commission as a stand-alone module or in conjunction with other modules
• Option to add a further 90 minute Q&A Clinic, to discuss employment and workplace mediation concepts in more detail, or to explore your organisation’s cases or concerns in confidence.