Mediation & Conflict Coaching case studies

Here are brief descriptions of some cases undertaken:

  • Neighbours in mutual dispute over noise levels, use of intervening fence and interpersonal communications. Housing association referred; police involved. Shuttle mediation postponed after violence broke out. Conflict coaching led to reduction in police involvement.
  • Noise complaint and aggravated communications between neighbours, resolved via conflict coaching over 3 months and a Joint Meeting.
  • Workplace dispute following breakdown of relations – conflict coaching with both parties.
  • Two year conflict involving over 200 combined police callouts, resolved by conflict coaching and a joint mediation meeting.
  • Police referral for conflict coaching and mediation for a year-long manifestation of angry relations between two neighbours.
  • Community land use contested by local residents and leading to dispute with community association. Worked with residents to prepare for mediation day.
  • Intergenerational later life care planning via dialogue facilitation.
  • Conflict coaching for a person with severe mental health conditions, experiencing noise and aggression from a neighbour.
  • Noise and anti-social behaviour complaint, involving one party with significant mental health difficulties and neighbour. Agencies involved included police (many officers), anti-racism agency and ASB team.
  • Kept things open and calm. Structured well. Many thanks for a safe ‘space’ and thanks for helping us move forward.
    Trustee, Charity Board Dispute
  • Clear structure for the day. Safe space and generosity to us all. If Arabella could clone herself and send us a copy! Many thanks - a job very well done.
    Trustee, Charity Board Dispute
  • Fantastic facilitation. Handled really well. A very productive, well-structured approach to problem solving.
    Trustee, Charity Board Dispute
  • “Arabella was supportive and constructive in our preparations for and experience of mediation. Her emphasis on expressing our feelings led to a more positive outcome than we had anticipated.”
    Client (2018)
  • “Arabella brings integrity to her every interaction. She communicates with centred grace, allowing each person to feel heard - their perspective acknowledged, their feelings validated. Her genuine and open manner reassures; her astute observations of an individual's unique qualities inspire. It is always a very great pleasure to work with Arabella.”
    R Burton LLB